Terms of Service

Last Updated: 1 April 2025

Provider: CQCLogic Ltd


These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, “your”) and CQCLogic Ltd (“CQCLogic”, “we”, “us”) governing your access to and use of the CQCLogic platform and services (collectively, the “Service”). By creating an account or using the Service, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

2.1 The Service

CQCLogic provides a software-as-a-service (SaaS) platform that assists UK-regulated care providers in managing their Care Quality Commission (CQC) compliance activities. The Service includes AI-assisted improvement plan generation, task management, document storage, regulatory guidance, and associated features as described on our website.

The Service is intended for professional use by CQC-regulated care providers in the United Kingdom, including care homes, domiciliary care providers, and GP practices.

2.2 Account Registration

  • You must provide accurate, current, and complete information when creating an account

  • You are responsible for maintaining the confidentiality of your login credentials

  • You are responsible for all activity that occurs under your account

  • You must notify us immediately of any unauthorised use of your account at support@cqclogic.com

  • You must be at least 18 years old to create an account

2.3 Subscriptions and Payment

Plan Types

  • One-time purchases (e.g., Recovery Core improvement plans): charged once at point of purchase

  • Recurring subscriptions (e.g., Compliance Tracker): billed monthly or annually as selected

  • Bundle packages: combination of one-time and subscription components

Payment Terms

  • All prices are displayed exclusive of VAT unless stated otherwise; VAT at the prevailing UK rate will be added at checkout

  • Payment is processed via Stripe using major credit/debit cards

  • Subscriptions auto-renew at the end of each billing period unless cancelled

  • You authorise us to charge your payment method on a recurring basis for subscriptions

  • Failed payments may result in service suspension after reasonable notice

Price Changes

We may change subscription pricing with 30 days’ written notice. Your continued use of the Service after the notice period constitutes acceptance of the new pricing. You may cancel before the price change takes effect.

2.4 Founding Member Programme

Founding member pricing (30% lifetime discount for the first 50 qualifying customers) is offered at our discretion. The discount applies to the subscription element of applicable plans and continues for as long as you maintain an active subscription without material interruption. We reserve the right to discontinue founding member rates if a subscription lapses for more than 60 days.

2.5 Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or CQC requirement

  • Upload false, misleading, or fraudulent compliance information

  • Infringe the intellectual property rights of any third party

  • Attempt to gain unauthorised access to our systems or other users’ accounts

  • Reverse engineer, decompile, or create derivative works from the Service

  • Resell, sublicense, or otherwise commercialise the Service without our written consent

  • Upload malware, viruses, or any harmful code

  • Use automated scraping or data extraction tools against our platform

Violation of these restrictions may result in immediate account termination without refund.

2.6 Intellectual Property

Our Intellectual Property

CQCLogic and its licensors own all intellectual property rights in the Service, including the software, platform, algorithms, generated improvement plan templates, regulatory guidance content, brand assets, and documentation. These Terms do not grant you any rights to our intellectual property except the limited licence to use the Service as described.

Your Data

You retain all ownership rights to the data you upload or input into the Service (“Customer Data”), including inspection reports, compliance notes, and organisational information. You grant CQCLogic a limited, non-exclusive licence to process your Customer Data solely to provide the Service.

Generated Content

Improvement plans and outputs generated by the Service based on your data are made available to you for your operational use. While we assist in generating this content using AI technology, you are responsible for reviewing, validating, and implementing it.

2.7 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • CQCLogic’s total liability for any claim arising from these Terms or your use of the Service shall not exceed the greater of: (a) the total fees paid by you in the 12 months preceding the claim, or (b) £500

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational damage

  • We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law


The Service is provided as a compliance management tool and does not constitute regulated professional advice. You remain solely responsible for your CQC compliance obligations.

2.8 Warranties and Disclaimers

We warrant that the Service will perform materially as described in our documentation. To the extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that: the Service will be uninterrupted or error-free; that improvement plans will guarantee any particular CQC rating outcome; or that the regulatory content within the Service is complete or current at all times.

2.9 Indemnification

You agree to indemnify and hold harmless CQCLogic, its directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from: your violation of these Terms; your misuse of the Service; or any false or inaccurate information you provide.

2.10 Term and Termination

By You

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period. One-time purchases are non-transferable and non-cancellable after the refund window.

By Us

We may suspend or terminate your account immediately for breach of these Terms, suspected fraud, or non-payment. We may also terminate the Service with 30 days’ notice. Upon termination, you may request a data export within 30 days; after that period, your data will be deleted.

2.11 Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. For small claims (under £10,000), we encourage use of the Ombudsman or alternative dispute resolution before commencing legal proceedings.

2.12 Changes to Terms

We may update these Terms. Material changes will be notified by email and in-platform notice at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.